Shipping policy

CREATIVE DIRECTOR + STORE ARCHITECT


SHIPPING POLICY

Stillé Sleep — A Trading Name of ITEK Group Ltd
Cardiff, Wales · Last revised June 2026


Getting It to You

We ship every order with care and intention. Stillé Sleep is a UK brand, built for UK customers — which means your tape arrives quickly, reliably, and at no extra cost.


Free UK Delivery

Every order ships free. No minimum. No exceptions.

We dispatch via Royal Mail to all UK addresses.


Processing

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or UK public holidays are processed the next working day.


Delivery Timeframe

Standard delivery typically arrives within 2–5 business days from dispatch. You will receive a confirmation email once your order leaves us.

Delivery estimates are not guarantees. Whilst delays are rare, they can occasionally occur due to Royal Mail or circumstances outside our control. We appreciate your patience when they do.


Tracking

Tracking availability depends on the Royal Mail service used at dispatch. Where available, tracking details will be included in your dispatch confirmation email.


Something Wrong?

If your order hasn't arrived within 10 business days of dispatch, or if something doesn't look right, reach out and we'll resolve it.

ian.godoroja@itek-group.co.uk

We respond within 2 business days.


Stillé Sleep · ITEK Group Ltd · Cardiff, Wales